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Privacy Policy

At Ammyoo, we attach great importance to the protection of your personal privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our platform and services. By accessing or using our platform, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We only collect the personal information necessary to provide you with services, including but not limited to:

  • Personal Identification Information: When you register an account, place an order or contact customer service, we may collect your name, email address, phone number, date of birth (if necessary) and other information that can identify you personally.

  • Order & Transaction Information: When you place an order on our platform, we will collect your order number, product information, payment amount, payment method, delivery address, recipient information and other transaction-related information.

  • Log & Usage Information: When you browse our platform, our server will automatically collect your device information (such as device model, operating system, IP address, browser type), browsing records (such as viewed products, search keywords), and usage habits (such as login time, page stay time) to optimize our platform and improve your shopping experience.

  • Other Information: With your explicit consent, we may collect other information you voluntarily provide (such as feedback, comments, etc.).

2. How We Use Your Information

We use your personal information for the following purposes, and will not use it for other purposes without your explicit consent:

  • To provide and complete the transaction services: including processing your orders, arranging shipment, completing payment, and providing after-sales service.

  • To optimize the platform and services: according to your browsing and usage habits, improve the layout of our platform, update product recommendations, and provide you with more personalized shopping experience.

  • To communicate with you: send you order notifications, shipping notifications, promotional information (you can unsubscribe at any time), and reply to your questions and feedback.

  • To ensure the security of the platform and transactions: prevent fraud, protect the legitimate rights and interests of you and our platform, and comply with relevant laws and regulations.

  • To comply with legal obligations: respond to legal inquiries, cooperate with legal investigations, and comply with the requirements of relevant laws, regulations and government departments.

3. How We Protect Your Information

We take strict technical and management measures to protect your personal information from unauthorized access, use, disclosure, modification or destruction:

  • Technical protection: Use encryption technology (such as SSL) to transmit your personal information, and adopt secure server storage to prevent information leakage.

  • Management protection: Establish a strict internal management system, restrict the access authority of personal information, and conduct regular training for employees to enhance their awareness of privacy protection.

  • Third-party cooperation restrictions: When cooperating with third-party logistics, payment and other service providers, we will sign a privacy protection agreement, requiring them to protect your personal information and not to use it for other purposes.

Note: Although we take strict protection measures, no method of data transmission or storage is 100% secure. We will do our best to protect your personal information, but we cannot guarantee absolute security.

4. Disclosure of Your Information

We will not actively disclose your personal information to any third party except in the following cases:

  • With your explicit consent: Disclose your information to third parties with your prior written or verbal consent.

  • Cooperate with legal requirements: Disclose your information in accordance with laws, regulations, court orders or government department requirements.

  • Cooperate with service providers: Disclose necessary information to third-party service providers (such as logistics companies, payment platforms) that help us provide services, and require them to abide by privacy protection obligations.

  • Protect legitimate rights and interests: When it is necessary to protect the legitimate rights and interests of our platform, customers or the public (such as preventing fraud), disclose relevant information appropriately.

5. Your Rights

You have the right to access, correct, delete and withdraw your personal information. You can operate through the following ways:

  • Log in to your account on our platform, enter the "Personal Center" to view, modify or delete your personal information (except information that must be retained in accordance with laws and regulations).

  • Contact our customer service to apply for access, correction, deletion or withdrawal of your personal information. We will process your request within a reasonable time and reply to you.

  • Unsubscribe from promotional information: You can click the "Unsubscribe" link in the promotional email, or contact customer service to unsubscribe from promotional information.

6. Policy Updates

We may update this Privacy Policy from time to time according to changes in laws, regulations and business needs. The updated Privacy Policy will be posted on our platform, and we will notify you through email or platform notification (if necessary). Your continued use of our platform and services after the update means that you agree to the updated Privacy Policy.

7. Contact Us

If you have any questions, suggestions or complaints about this Privacy Policy or the protection of your personal information, please contact us through the following ways:

Email: [Your Email Address]

Phone: [Your Phone Number]

Working Hours: [Monday to Friday, 9:00-18:00 (GMT+8)]